E-Wallet, Convenient or Complicated?

Abstract

Coronavirus or also known as COVID-19 has forced and encouraged the public throughout the world to avoid any activities related to physical touch that may include the payment activities. In view of the fact that during COVID-19 pandemic, the usage of e-payment activities has increased due to people worried that making direct traditional payment methods could transmit the virus through physical form of currency and ease consumers from carrying cash. The purpose of this research is to find out factors affecting the implementation of cashless payment in Chinese students by using a well-established unified theory of adoption and use of technology. The current research attaches to the body of knowledge by examining the impact of perceived risk, perceived usefulness, perceived technology security, hedonic motivation, and government support on adoption of e-wallet during the COVID-19 outbreak. Online questionnaires have been distributed to university respondents under convenience sampling method. As a consequence, the research found the effectiveness of e-wallet and e-payment among university students and the relationship between social influence and innovativeness are positively related to the adaptation of cashless payments.